Warranty

At Tundra Water, we are committed to providing high-quality water softeners that deliver excellent performance and long-lasting reliability. To ensure your peace of mind, we offer a comprehensive warranty on all of our water softeners. This warranty covers the repair or replacement of parts found to be defective under normal use conditions.

Warranty Coverage - For customers with Tundra Extended Warranty

Our water softener warranty includes the following:

Limited Lifetime Warranty on the Tank
The tank of your Tundra water softener is covered by a limited lifetime warranty. If your tank fails due to a manufacturing defect during normal use, we will repair or replace it at no cost to you. This warranty is limited to the tank structure and does not cover damage caused by external factors such as freezing, physical damage, or improper installation (if having someone else besides our trained professionals install the unit).
Limited Lifetime Warranty on the Control Valve
The control valve, a critical component for regulating water flow and regeneration cycles, is covered under a limited lifetime warranty. This warranty covers defects in materials and workmanship. If your control valve malfunctions due to a defect, we will repair or replace it at no cost to you. Damage caused by improper installation, misuse, or neglect is not covered under this warranty.
Limited Lifetime Warranty on Resin and Brine Tank
The resin bed and brine tank, essential parts of the ion exchange process in water softeners, are covered under the limited lifetime warranty. If these components fail due to manufacturing defects, we will repair or replace them at no charge. This warranty does not cover issues caused by misuse, neglect, or improper maintenance.
Limited Warranty on parts/Labor The parts, labor, and service involved in repairing or replacing defective parts are covered under this limited lifetime warranty.

Warranty Coverage - For customers Without Tundra Extended Warranty (5-year limited warranty)

Our water softener warranty includes the following:

If you choose not to enroll in Tundra Extended Warranty, the warranty for your water softener will be limited to 5 years instead of the extended coverage outlined above. Without Tundra Extended Warranty, you’ll be responsible for the costs of any repairs, parts, and labor outside of the 5-year period. Additionally, you will not receive the regular maintenance, salt delivery, and testing services that come with Tundra Extended Warranty. To ensure the longevity and optimal performance of your system, we recommend considering Tundra Extended Warranty, as it provides comprehensive protection and peace of mind beyond the standard warranty.
5-year warranty parts and labor on the media tank, brine tank, and drain line.
5-year warranty parts and labor on the Ion exchange resin, Garnet, activated carbon, and KDF-55 inside the media tank.
5-year warranty parts and labor on the clack valve and all electronics within valve as well as the Transformer.

What Is Not Covered

While we stand behind the quality of our products, the following issues are not covered under our water softener warranty:

Improper Installation: If the water softener is not installed according to the manufacturer's instructions because it was installed by someone other than our certified technician, the warranty may be voided. It is essential to have your system installed by a professional to ensure optimal performance and maintain the warranty coverage.
Damage from External Factors: The warranty does not cover damage caused by natural disasters, such as floods or fires, hurricanes, freezing temperatures, or any external physical damage, including mishandling or accidents. Cut or chewed power wires from outside source like weed whackers or rodents will not be covered.
Negligence and Misuse: The warranty does not apply to any damage resulting from improper use, neglect, or failure to follow recommended maintenance procedures, such as neglecting salt levels or not replacing parts when necessary. Dead grass from moved drain lines (each softener has a drain line that gets ran away from the grass). If the line gets moved from where our professional installed it, we are not liable for the grass that it kills.
Cosmetic Damage: The warranty does not cover cosmetic issues such as scratches, dents, or discoloration that do not affect the functionality of the system.

How to Make a Warranty Claim

If you believe your water softener has a defect covered under this warranty, please follow these steps to file a warranty claim:

Contact Us: Reach out to our customer service team at (813) 599 - 5869 or email us at Tundrawatersolutions@gmail.com. Please provide your name, phone number, and property address with a detailed description of the issue.
Evaluation: Our team will review your claim and may request additional information, such as photos or videos of the defect, to assess the situation. In some cases, a technician may need to visit your location to inspect the unit.

Warranty Exclusions and Limitations

This warranty is non-transferable and only applies only to the original purchaser of the water softener. The warranty does not cover systems that have been modified or altered in any way.

Conclusion

Tundra Water is proud to provide a high-quality water softeners and reverse osmosis that will serve your home or business for years to come. Our warranty is designed to give you peace of mind and protect your investment. Regular maintenance and proper installation are key to ensuring the longevity and performance of your water softener. Should any issues arise, we are here to assist you through our warranty process and ensure your system operates at its best.
If you have any questions about your water softener warranty or need assistance, please do not hesitate to contact us at (813) 599 - 5869 or Tundrawatersolutions@gmail.com. Thank you for choosing Tundra Water!